Back Office Services

While all processes run by the Retail Electric Provider are essential, not all of them add value or differentiate it from its competitor. Transitioning such processes to a service partner allows the Retail Electric Provider to focus its resources on its core competency. iSIGMA works with each client to unlock and apply the value of the SIGMA CC &B system. SIGMA is configured in modules that can support basic or complex customer operation processes, prospect enrollment through call centers, sales agents and internet portal, multiple payment modalities, collections processes, electronic and paper billing, and an enormous suite of reports. iSIGMA identifies operational tasks that can be most cost effectively and efficiently performed by SIGMA Back Office using the economies of scale that it has built and the technology innovation that iSIGMA has implemented. Each client is unique and there is no one-size-fits-all approach that can ensure operational excellence and seamless integration. This is why iSIGMA combines its experience with a tailored approach in implementing SIGMA Back Office for each of its clients.

    SIGMA Back Office supports the following business processes:

  • Pre-Sales Campaign Management
  • Post Sales Contract Management
  • Billing
  • Transaction Management
  • Revenue Assurance
  • Dunning
  • Payment Processing
  • Reporting