Changing customer expectations, competition, market reforms and regulations require customer information and billing operations that are robust. iSIGMA helps energy marketers and utilities improve billing cycle time, reduce exceptions and improve accuracy. We also help achieve greater flexibility by providing customers with new self-service options and support the smooth rollout of new products and services.
iSIGMA’s professional team has many years of experience in the energy industry and have pioneered many pilot projects that are now industry standards. iSIGMA provides consulting services to clients in the following areas:
- Business process assessment and improvement
- Performance metrics development
- Operational risk assessment
- Alignment of strategic intent, business processes and system capabilities
Most inefficiencies can be traced back to poorly defined processes. iSIGMA’s business process methodology leverages our market expertise and understanding of your business model to quickly identify and remediate inefficiencies through application of our core competencies in CIS & Billing Management.