Customer Information Systems and an in-depth experience in developing technologies around the CIS systems to enhance Customer Care and Billing experience for retail energy marketers as well as for utilities are our core services offerings.
Retail energy marketers & Utilities need to now even more understand who their customers are, what they want, and what they are willing to pay both now and in the future. Customers are now more engaged and are focusing on energy because of environmental concerns and cost increases, thus presenting an opportunity for Retail Energy Marketers & Utilities to serve customers with more targeted products and services. Smart Meters & Smart Grid technology provides more insight into energy usage to both the customer and their Retail energy marketers & Utilities. The data available as a result of Smart Meters & Smart Grid technology roll outsneed to be channelized and used with available and emerging Big Data technologies for increased stakeholder engagement as well as marketing opportunities for Retail energy marketers & Utilitiesand pass these along to their customers. This offers more options not only in products and services but also customer engagements for better demand response options.
With years of industry knowledge and expertise iSIGMA is ideally positioned in providing exceptional Customer Care & Billing Solutions to Retail Energy Providers, Utilities, Energy Aggregators and Municipalities. From back office support to market transactions iSIGMA is specialized to meet its clients billing and IT needs. iSIGMA has premier built-in interfaces with external systems to facilitate transfers of market transactions, financial transactions and other pertinent customer information. The SIGMA CC&B system is deployed in electric and gas markets throughout the United States.
SIGMA CC&B (Customer Care and Billing) handles every aspect of customer information: service orders, meter reads, rating, billing and more while also incorporating associated functions such as payment processing, collections, customer notifications, field service and meter management. The product scales with business needs thus minimizing large capital costs and freeing up capital for more important operational needs and growth. It helps retailers &utilities in any market maximize revenue, create cost efficiencies and respond to market change. It scales from a few thousands to many hundreds of thousandsof customers. Upgrades are quick and easy which ass a result meet market needs while requiring minimal upfront costsyet offers a high return on investment.
Contact iSIGMA for a full Customer Life Cycle Management Solution from Prospect to Cash for Retail energy marketers & Utilitiesand simplify your billing, customer care and back office services workload.