Retail Energy Marketers
SIGMA CC&B is a web-based customer care platform that provides an intuitive interface for customer care professionals to access customer information. The Customer Portfolio screen gives an at-a-glance view of all the important customer information, and provides a logical layout of entry-points to obtain further details pertinent to a customer, such as bill details, market transactions, meter readings, contract details, and customer correspondences. SIGMA CC&B provides a real-time interface for customer care professionals to serve customers from prospecting to payment acceptance. SIGMA facilitates self-service portals that allow a prospect to go through the enrollment process and a customer to access their account, view current and previous bills, review usage histories, and make payments.

From Prospect to Cash – SIGMA Customer Care & Billing solution for Retail Energy Providers covers all features and functions required for day to day operations and to grow customer base and customer satisfaction.

  • Prospect & Campaign         Management
  • Forecasting & Pricing
  • Contract Management
  • Enrollments
  • Transaction Management
  • Rating & Billing
  • Dual Billing
  • Bill & Rate Ready Billing
  • Utility Consolidated Billing
  • Complex Billing
  • E-Bills
  • Exceptions Management
  • Accounts Receivables Management
  • Collections
  • Affinity Programs and       Commissions
  • Utility & Affinity Payments
  • Customer Communications
  • Energy Usage Alerts & Customer Engagements
  • Self Service Portals
  • Business Intelligence Reporting

It’s no coincidence that iSIGMA supported retailers have historically responded to independent market surveys confirming that customer demand for their products & services as a whole continues to grow versus retailers not using iSIGMA.