Retail Energy Marketers
SIGMA CC&B is a web-based customer care platform that provides an intuitive interface for customer care professionals to access customer information. The Customer Portfolio screen gives an at-a-glance view of all the important customer information, and provides a logical layout of entry-points to obtain further details pertinent to a customer, such as bill details, market transactions, meter readings, contract details, and customer correspondences. SIGMA CC&B provides a real-time interface for customer care professionals to serve customers from prospecting to payment acceptance. SIGMA facilitates self-service portals that allow a prospect to go through the enrollment process and a customer to access their account, view current and previous bills, review usage histories, and make payments.
From Prospect to Cash – SIGMA Customer Care & Billing solution for Retail Energy Providers covers all features and functions required for day to day operations and to grow customer base and customer satisfaction.
- Prospect & Campaign Management
- Forecasting & Pricing
- Contract Management
- Transaction Management
- Rating & Billing
- Dual Billing
- Bill & Rate Ready Billing
- Utility Consolidated Billing
- Complex Billing
- Exceptions Management
- Accounts Receivables Management
- Affinity Programs and Commissions
- Utility & Affinity Payments
- Customer Communications
- Energy Usage Alerts & Customer Engagements
- Self Service Portals
- Business Intelligence Reporting
It’s no coincidence that iSIGMA supported retailers have historically responded to independent market surveys confirming that customer demand for their products & services as a whole continues to grow versus retailers not using iSIGMA.